Privacy Policy

Introduction

Shenandoah Plastic Surgery P.C. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and date of birth when you schedule a consultation or contact us.
• Medical Information: Health history, medical records, and treatment information necessary to provide our services.
• Payment Information: Credit card details and billing information for payment processing.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our medical services
• Schedule and manage appointments
• Process payments and maintain financial records
• Communicate with you about appointments, treatments, and follow-up care
• Send promotional materials (with your consent)
• Comply with legal and regulatory requirements
• Improve our website and user experience

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations. We maintain appropriate administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure.

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With healthcare providers involved in your treatment
• With payment processors to complete transactions
• With service providers who assist our operations (under confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal and medical information
• Request corrections to your information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your medical records

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.