Refund Policy

Overview

At Shenandoah Plastic Surgery P.C., we are committed to your complete satisfaction. We understand that circumstances may change, and we have established this refund policy to be fair and transparent with our patients.

Non-Surgical Treatment Refunds

For non-surgical treatments and procedures:

• Prepaid treatments: Full refund available if cancelled at least 48 hours before the scheduled appointment within 30 days of purchase
• Treatment packages: Unused portions of treatment packages may be refunded within 30 days of purchase, minus the value of any treatments already received
• Same-day cancellations: A 25% cancellation fee may apply for same-day cancellations

Surgical Procedure Deposits

For surgical procedures:

• Surgical deposits: Are generally non-refundable as they cover consultation time, scheduling, and administrative preparation
• Cancellation more than 30 days before surgery: 50% of the deposit may be refunded or applied to a rescheduled procedure
• Cancellation less than 30 days before surgery: The deposit is typically non-refundable
• Medical cancellations: If surgery is cancelled due to medical reasons determined by Dr. Lambert, a full refund of the deposit will be provided

Skincare Products

For skincare products purchased at our office:

• Unopened products: Full refund within 30 days of purchase with original receipt
• Opened products: May be exchanged for store credit if less than 20% used and within 30 days
• Adverse reactions: Full refund available for any product causing adverse skin reactions, regardless of usage

Exclusions

The following are not eligible for refunds:

• Completed surgical procedures
• Completed non-surgical treatments
• Consultation fees (if applicable)
• Medical records or imaging fees
• Custom-ordered products or medications
• Services provided more than 30 days ago

How to Request a Refund

To request a refund:

1. Contact our office by phone at (540) 545-2081 or email at paullambert@shenandoahplastic.co
2. Provide your name, date of service or purchase, and reason for the refund request
3. Include any relevant receipts or documentation
4. Our patient coordinator will review your request within 5 business days
5. Approved refunds will be processed within 7-10 business days to the original payment method

Satisfaction Guarantee

While we cannot guarantee specific results from medical procedures, we are committed to addressing any concerns you may have. If you are not satisfied with your treatment, please contact us. We may offer complimentary follow-up treatments, adjustments, or other solutions to ensure your satisfaction to the greatest extent possible within medical and safety parameters.

Insurance and Third-Party Payments

For services covered partially or fully by insurance or third-party financing, refunds will be processed according to the policies of the insurance provider or financing company. We will assist in coordinating any necessary documentation.

Disputes

If you disagree with a refund decision, you may request a review by Dr. Lambert. Final decisions on refunds are at the discretion of Shenandoah Plastic Surgery P.C. management. We strive to resolve all disputes fairly and professionally.

Contact Us

For questions about this Refund Policy or to submit a refund request:

Policy Updates

This Refund Policy may be updated from time to time. The policy in effect at the time of your purchase or service will apply to any refund request. We encourage you to review this policy before making any purchase.