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Terms & Conditions

Last updated: April 2026

Agreement to Terms

By accessing or using the services of Shenandoah Plastic Surgery P.C., you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our services. These terms apply to all visitors, patients, and others who access or use our services.

Medical Services

Our practice provides plastic surgery and aesthetic medical services. By using our services, you acknowledge:

  • All medical procedures carry inherent risks, which will be explained during consultation
  • Results may vary between individuals and cannot be guaranteed
  • You are responsible for providing accurate and complete medical history
  • You must follow all pre-operative and post-operative instructions
  • Medical advice provided is specific to your individual case and should not be shared as general advice

Consultations and Appointments

Regarding appointments and consultations:

  • Initial consultations are complimentary and do not obligate you to proceed with treatment
  • We require 48 hours notice for appointment cancellations
  • Repeated no-shows or late cancellations may result in a cancellation fee
  • We reserve the right to reschedule appointments due to emergencies or unforeseen circumstances

Informed Consent

Before any procedure, you will be required to sign informed consent documents that explain the nature of the procedure, expected outcomes, potential risks and complications, alternative treatments, and recovery expectations. These documents are a legal requirement and essential for your protection and ours.

Payment Terms

Our payment policies include:

  • A non-refundable deposit may be required to secure surgical dates
  • Full payment is typically due before the procedure date
  • We accept cash, checks, major credit cards, and approved financing options
  • Prices are subject to change and will be confirmed in your treatment plan
  • Additional costs may apply for unforeseen complications or extended care

Website Use

When using our website, you agree to:

  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Not use automated systems to access the website without permission
  • Not misrepresent your identity or affiliation

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Shenandoah Plastic Surgery P.C. and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Shenandoah Plastic Surgery P.C. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

Medical Disclaimer

Information provided on this website is for general educational purposes only and does not constitute medical advice. It is not intended to replace professional medical consultation, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Frederick County, Virginia.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

Contact Information

For questions about these Terms and Conditions, please contact us:

Shenandoah Plastic Surgery P.C.

1836 W Plaza Drive, Winchester, Virginia 22601

Phone: (540) 545-2081

Email: paullambert@shenandoahplastic.co